Frequently Asked Questions (FAQ)
About GiPP Cookware
1. Can GiPP cookware be used in the dishwasher?
Yes. All GiPP cookware products are dishwasher safe.
However, to extend the lifespan of your cookware and maintain the best appearance of the non-stick coating, we recommend hand washing with a soft sponge whenever possible.
2. Is GiPP cookware compatible with induction cooktops?
Yes. Most GiPP cookware is compatible with induction cooktops.
Cookware sizes 20cm (8 inches) and above are generally compatible with induction burners.
Please note that smaller cookware sizes, such as 16cm and 18cm pots, may not work properly on some induction cooktops because the induction heating area may not fully match the smaller base diameter.
This is a common limitation across cookware brands and depends on the size and design of the induction heating zone of your cooktop.
3. Are GiPP cookware products safe and durable?
Yes. GiPP cookware is designed with high-quality materials and a durable non-stick coating to provide excellent cooking performance and everyday convenience.
With proper care and use, GiPP cookware can provide long-lasting performance for your kitchen.
4. Can GiPP cookware be used in the oven?
Yes, most GiPP cookware products are oven safe.
Please check the specific product instructions for maximum oven temperature recommendations before use.
Orders & Returns
5. What if I don't like my GiPP cookware after purchase?
We offer a 30-day return policy.
If you are not completely satisfied with your purchase, you can contact our customer support team within 30 days of receiving your order.
We will provide assistance with the return process.
6. Do I need to pay for return shipping?
For eligible returns within our 30-day return policy, customers can contact us for return instructions.
Please contact our support team before sending any product back to ensure your return is processed correctly.
7. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery.
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
Once an order has entered the shipping process, changes or cancellations may no longer be possible.
Shipping & Delivery
8. Where do you ship from?
GiPP products are shipped from our warehouses located in:
- United States
- Germany
- United Kingdom
We ship from the nearest available warehouse whenever possible to provide faster delivery.
9. How long does shipping take?
Orders are usually processed within:
1-3 business days
After shipment, delivery usually takes:
3-8 business days
Delivery time may vary depending on your country, location, and local carrier service.
10. Which countries do you ship to?
Currently, GiPP provides home delivery to:
- United States
- United Kingdom
- 26 European Union countries
Because our warehouses are currently located in the United States, Germany, and the United Kingdom, we are temporarily unable to ship to some countries outside these regions.
We are continuously expanding our logistics network to serve more customers worldwide.
Product Care
11. How should I care for my GiPP non-stick cookware?
To keep your cookware performing at its best:
- Use low to medium heat whenever possible;
- Avoid using sharp metal utensils;
- Use wooden, silicone, or plastic utensils;
- Allow cookware to cool before washing;
- Avoid sudden temperature changes.
Proper care will help maintain the non-stick performance and extend the life of your cookware.
12. Can I use metal utensils with GiPP cookware?
We recommend using wooden, silicone, or plastic utensils to protect the non-stick coating.
Using sharp metal utensils may damage the coating over time.
Customer Support
13. How can I contact GiPP customer service?
If you have any questions about products, orders, shipping, or after-sales service, please contact our customer support team.
Email:
Our team will reply as soon as possible.
14. Do GiPP products come with a warranty?
Yes. GiPP stands behind the quality of our cookware products.
If you experience any product quality issues, please contact our customer support team and provide your order information and product details. We will do our best to provide a suitable solution.
15. Are GiPP cookware products free from harmful chemicals?
GiPP cookware is designed with consumer safety in mind.
Our cookware uses high-quality non-stick coatings and materials that comply with applicable food-contact safety standards.
16. Do GiPP cookware sets include lids and accessories?
The contents of each cookware set are different.
Please check the product description and included items section on each product page for the exact contents of each set.